Projektart: Gefördertes Projekt Modellprojekt
Maßnahmen zur Förderung der kommunikativen Kompetenz hörgeschädigter Menschen zur Nutzung von Telefon-Vermittlungsdiensten

Dealing with the telephone has become a matter of course for people with good hearing. They have learned to use the telephone or a corresponding telephone culture since their earliest youth. The situation of deaf people is completely different from childhood. Many of them are familiar with the involvement of sign language interpreters on site and also use new communication options via videophone or Internet connection via webcam in direct sign language contact with each other. An interpreted telephone situation with hearing interlocutors, like e.g. coworkers of institutions, physicians or superiors, work colleagues and customers, places them however before completely different situations so far not accustomed. aggravating for them with the telephone interpreting is added that they have during the discussion exclusively the sign language interpreter in the view, not however the respective hearing contact person, who stands in the acoustic contact to the interpreter. During the activity of the relay services the experience was won that information deficits of deaf users to an appropriate telephone culture entail complications and not seldom affect conversation courses so negatively that accordingly desired goals of telephone calls could not be reached. On the part of the interpreters here the problem exists that they are hardly able to intervene moderating and/or correcting due to the necessity to have to keep the stringency of the interpreting. In addition it comes that the deaf clientele experiences the pressure to want to complete telephone calls fast due to the clearly higher costs in comparison to the situation of hearing telephone users as well as limited available telephone interpretation times. This initial situation as well as the lack of experience for the completion of telephone calls and/or telephone culture stand in negative interaction and affect themselves disadvantageously regarding the desired discussion process. Telephoning with the help of sign language and written interpreting places the hearing-impaired clientele before special challenges and requires special communication authority. Information deficits lead to the fact that the success of telephone calls is endangered despite the available interpreting services. It is therefore necessary to create educational opportunities that prepare for interpreted telephone calls and promote a successful course of the telephone calls. Methods and goals of the project: - the development of curricula for seminars on the use of relay services, - conducting seminars for hearing-impaired users, and - creating two educational films based on the experience gained through the seminars on both telephone - sign language interpreting and - written language interpreting, which will be available on the Internet to an unlimited number of users.